Poweramp is an informational resource about advanced Android music playback, and we keep contact as simple as a clean signal path: one address, no forms, no data-collection fields. Write to us with your question and we will read every message. Whether you are curious about lossless format support, gapless transitions, output latency, or how a 64-band parametric equalizer differs from a fixed graphic one, we are glad to point you toward the right reference material.
1. Email Support
Send your message to support@poweramp.mom. To help us answer accurately on the first reply, it is useful to include:
- The page or article on poweramp.mom you were reading.
- Your device model and Android version, if the question is technical.
- The audio format, output mode or accessory involved (for example FLAC, USB DAC, Bluetooth codec).
- A short description of what you expected and what you observed.
2. Response Times
We typically respond within two to three business days. Messages sent over weekends or public holidays are usually answered on the next working day. Detailed technical questions that require testing against multiple devices or formats can occasionally take a little longer — if that happens, we will acknowledge your message and follow up once we have a complete answer.
3. What We Can Help With
Our desk handles editorial and informational matters: clarifications about the documentation, corrections to a technical explanation, questions about terminology used in our glossary, accessibility issues with the site, and requests to exercise privacy rights described in our Privacy Policy.
4. What We Cannot Help With
Poweramp does not sell software, licences or subscriptions, and does not process orders, refunds or account recovery for any third-party store or platform. For purchase, billing or licence questions, please contact the distribution platform you used. We also cannot provide individual audio engineering consulting or professional advice — see the Disclaimer for details.
5. Press and Editorial Enquiries
Media requests, correction notices and permission questions regarding text or imagery published on poweramp.mom can be sent to the same address. Please mark the subject line clearly so the message is routed correctly.
6. Privacy of Your Message
Anything you send by email is used solely to answer your enquiry and is retained only as long as necessary for that purpose. Please avoid including sensitive personal information in your message. Our handling practices are described in full in the Privacy Policy.